Refund terms

Last updated: October 2, 2026

No payment is taken on this website. Since nothing is charged here, nothing sent through this page can need a refund. What follows covers money paid to us later, directly, and is published ahead of time so the rules are known first.

Deposits

Where a deposit is paid to secure an order or a booking, it is refundable in full if you cancel before we begin the work. We issue the refund within 10 business days of the written request, to the same account the payment came from.

After work has begun

Cancelling after work has started returns whatever has not been committed to materials or labour. Any deduction is itemised in writing before the refund goes out.

If we fail to deliver

If we cannot deliver what was agreed, for any reason attributable to us, every amount you paid is returned in full, with no deduction and no administrative fee.

Requesting a refund

Send the order reference to contact@kacelusa.online. Receipt is confirmed the same business day, with the date the refund will be paid.